Our client, Voxco, is a private equity-backed global provider of survey software that is used to create phone, web, mobile and face-to-face surveys. Organizations in over 30 countries rely on their leading survey technology to collect feedback and gain insights. The software can be deployed both on-cloud (SaaS) and on-premise. Voxco is an entrepreneurial company with a close-knit team that values collaboration.

The Opportunity

Voxco is looking for an operationally minded individual who will act as the liaison between sales, marketing, and executives’ teams. You will get a lot of face time with the executive team allowing you to grow and learn as fast as you're willing to. This role is highly dynamic and cross-functional as you will be responsible for strategic projects with multiple moving parts.

What you will do:

Proactively identify bottlenecks in the sales process and find ways to reduce them to make the sales machine go faster
Increase sales productivity by simplifying processes and implementing sales automation tools, like email prospecting, contract management, and content enablement software
Work closely with sales and marketing team to optimize sales channels
Diagnose gaps, design and implement innovative global and scalable operational processes that increase efficiency
Manage team to handle manual routing of unenriched leads. Own the automated lead routing process, collaborating with the Sales team. Improve Top of Funnel conversions, shorten sales cycles
Accelerate velocity across their key deals and pipeline. Closely monitor the lead journey and ensure timely follow up to maximize conversions
Handoff leads to sales execs and partners, schedule follow up calls, support sales material creation
Lead cross-functional initiatives and collaborate closely with delivery, sales team, marketing, and finance. Ensure the adoption of new processes and tools, with emphasis on performance measures
Track, analyze, and report on various marketing campaigns to evaluate success, measure ROI, and determine best practices
Be a champion for clean CRM data. Actively manage CRM data and generate reports for executives
Follow up on leads generated by partners as needed (ie. from conferences)
Create, manage, optimize and maintain CRM records (Copper CRM), reports and dashboards
Assist with ongoing analytical, reporting, administrative and operational tasks (Produce high-quality analysis regarding sales performance, customer trends, forecasting, and insights for various aspects of the business)
Liaise with cross-functional teams to develop and implement policies and procedures to improve the effectiveness of their order to cash activities
Own CRM user training, process enhancements, and utilization metrics.
Provide support to the CMO, VP of Sales and Sales team on special projects or requests

Your Qualifications:

3 - 5 years of experience in Sales/Business Operations
Bachelor's degree in a relevant field
Strong knowledge of Salesforce, Marketing automation tools (ideally Pardot), Analytics and Data Management tools
Experience with data visualization and creating dashboards/reports
Strong attention to detail, operational execution ability and care about the fine details
Excellent problem solving and communication skills

Only candidates who are able to work in their Montreal office will be considered.

Voxco's Benefits:

Our client is pride on being a close knit group that works together to make Voxco a great place to spend your day. A bit about their work environment:

Montreal downtown, close to Guy-Concordia station
Full range of health benefits
Dining room and a game room
Healthy snacks, complimentary weekly group lunches
Dynamic and stimulating international work environment
Group activities (e.g. Yoga)
Group RRSP program