Help Desk Level 1

Montréal
Cette offre d'emploi n'est plus disponible.

Department : Finance
Supervisor : Ivan Duvnjak, CFO
Hire date : ASAP                                        

MISSION

Reporting to the IT Manager, The Help Desk Leve 1 is responsible for providing first level support for all end-users as well as SQL queries and Crystal reports

Responsibilities

  • Diagnose and resolve level 1 problems in the areas of hardware, software, applications, and operating system.
  • Prepare quotes for new equipment
  • Setup PC and new users
  • Support on IP telephony
  • Maintenance of Exchange Server
  • Maintenance and support Panda antivirus
  • Maintenance of inventory equipment
  • Create and maintain queries on SQL
  • Create and maintain Crystal reports

Qualifications

  • Completed high school diploma in IT related field or equivalent
  • Minimum of 3 years in Help Desk Level 1
  • Experience in SQL and Crystal Reports
  • Experience in Exchange
  • Knowledge of MS Office Suite  
  • Knowledge on SAP B1 & EDI is a plus  
  • Fluently bilingual: French and English

Competencies:

  • Strong analytics thinking skills and ability to resolve problems
  • Focus on customer satisfaction
  • Organized and attentive to detail
  • Ability to manage multiple issues at the same time and to work under pressure
  • Team player

Work Environment:

  • Competitive salary
  • 40-hour work week
  • On occasion, be available to address issues off hours
  • Some travel may be required to go to different OVE sites in Montreal region.
  • Free parking
  • Friendly work environment
Cette offre d'emploi n'est plus disponible.